1. Go to the Venues page and select a venue
2. Browse the booking grid to find available time slots
3. Click on the slots you want to book (you can select multiple)
4. Review your cart and proceed to checkout
5. Confirm your order — done!

Yes, you need to create a free account or log in to place an order. This helps us manage your reservations and send you confirmations.

OpenCourt currently supports badminton, tennis, pickleball, football/futsal, and billiards. Available sports depend on the venue — check each venue's page for the full list of court types.

Visit the Venues page to browse all available venues. Each listing shows the address, available courts, and operating hours. You can also use the search to filter by city or sport.

A single booking is a one-time court reservation for a specific date and time. You select your venue, court, date, and time slot(s), then complete your order. It's perfect for casual or one-off games.

A serial booking lets you reserve the same court at the same time on a recurring basis (e.g., every Tuesday at 7 PM for 8 weeks). This is ideal for regular training sessions, leagues, or weekly group play. Serial bookings often come with discounted rates.

You can book courts in the following durations:

• 15 minutes — quick practice sessions
• 30 minutes — short games
• 60 minutes — standard game (default)
• 90 minutes — extended play
• 120 minutes — long sessions or matches

The default timeframe is 60 minutes. You can change this from the booking grid's time selector.

You can book courts up to 14 days in advance. Premium members get access to bookings up to 30 days ahead.

Yes! You can cancel or modify your booking from the My Orders section in your dashboard. Free cancellations are available up to 2 hours before the start time. For serial bookings, you can cancel individual sessions or the entire series.

Court pricing is based on a pricing matrix that considers:

• Day type — Weekday, Weekend, or Holiday rates
• Demand level — Peak, Off-Peak, or Standard hours
• Court type — Different surfaces and sports may have different base prices

For example, a badminton court on a weekday off-peak hour will typically cost less than a weekend peak hour. Venue owners configure their own pricing matrix.

OpenCourt supports multiple currencies based on venue location:

• 🇬🇧 GBP (British Pound)
• 🇺🇸 USD (US Dollar)
• 🇻🇳 VND (Vietnamese Dong)
• 🇯🇵 JPY (Japanese Yen)
• 🇸🇬 SGD (Singapore Dollar)
• 🇦🇺 AUD (Australian Dollar)
• 🇨🇭 CHF (Swiss Franc)
• 🇩🇪 EUR (Euro)

The currency is automatically determined by the venue's country. All prices are displayed in the local currency.

OpenCourt integrates with multiple payment gateways depending on your region:

• Stripe — Credit/debit cards (international)
• MoMo — Mobile wallet (Vietnam)
• ZaloPay — Mobile wallet (Vietnam)
• Bank Transfer — Direct bank transfer (all regions)
• PayPal — Online payments (international)

Available payment methods are shown at checkout based on the venue's location.

Some venues offer a "Pay Later" option that lets you reserve a court and pay when you arrive. This is subject to the venue's policy and your account standing. Pay Later may not be available during peak hours.

Refunds are processed within 3-5 business days to your original payment method. If you cancel within the free cancellation window (2 hours before), the full amount is refunded. Late cancellations may incur a fee per the venue's policy.

Yes! Each venue defines demand hours that affect pricing:

• Peak hours — Higher demand periods (typically evenings and weekends) with premium pricing
• Off-peak hours — Lower demand periods (typically mornings and weekday afternoons) with discounted rates
• Standard hours — Regular pricing during normal hours

The booking grid clearly shows the price for each time slot so you always know the cost before booking.

Open Slots are bookings where the court booker is looking for players to join. It's a great way to find partners and join games without booking a full court yourself!

After booking a court, you can mark it as an "Open Slot" to let other players know you're looking for partners. Set the number of spots available, preferred skill level, and wait for others to join!

Browse the Open Slots page to see available games. Filter by sport, skill level, date, or venue. Click "Join" on any slot that interests you. The organizer will approve your request and you'll receive a confirmation.

Yes! When creating an Open Slot, you can specify the desired skill level so players can find games matching their ability.

OpenCourt uses a 10-level skill rating system:

1. Beginner — Just starting out
2. Novice — Learning the basics
3. Intermediate — Comfortable with fundamentals
4. Intermediate+ — Developing advanced techniques
5. Intermediate++ — Strong intermediate player
6. Upper-Intermediate — Above average skills
7. Advanced — Highly skilled player
8. Expert — Tournament-level player
9. Semi-Pro — Near-professional level
10. Pro — Professional player

You can set your skill level in your profile, and it's used to match you with compatible Open Slots.

Membership gives you free play on any available slot using your monthly hour quota. Benefits include:

• Free court booking within your monthly hours
• Daily and monthly hour allocations (varies by tier)
• Advance booking priority — reserve slots ahead of non-members
• Book courts and invite friends to play with you
• Access to Open Slots to find playing partners

Visit the Membership page, choose your venue, select a plan (Bronze, Silver, or Gold), and pick monthly or annual billing. Complete your payment to activate your membership immediately.

You can still book courts at normal prices. Your membership benefits like advance booking priority remain active until your plan expires. Your hour quota resets at the start of each billing period.

Memberships are tied to the venue you selected when subscribing. To play at another venue, you would need a separate membership for that location.

Monthly plans can be cancelled anytime and will remain active until the end of the billing period. Annual plans are non-refundable but offer the best value — you pay for 10 months and get 12.

A company is the business entity that operates one or more venues. For example, "OpenCourt Sports Group" may run multiple venues across different cities. Companies set their branding, pricing policies, and membership plans. When you book at any venue under the same company, your booking history and membership benefits are shared.

Each venue is a physical sports facility with its own set of courts, operating hours, and pricing. Venues belong to a company and are located in a specific city. Each venue has 8–20 courts, its own timezone, currency, and configurable settings like slot duration, buffer time, and deposit options.

Courts vary by sport and surface type:

• Sports: Badminton, Tennis, Pickleball, Football/Futsal, Billiards
• Surfaces: Wood, Rubber Mat, Hard Court, Synthetic, Grass

Each court listing shows its sport, surface, and base price. Some venues offer both indoor and outdoor courts.

Skins are visual themes applied to the booking grid to customize how your venue's courts appear. Venue owners can choose different color schemes and layouts for their booking interface, making it match their brand identity. Skins only affect the visual presentation — the booking functionality remains the same.

The booking grid on each venue page shows real-time availability. Green slots are available, gray slots are taken, and yellow slots are on hold. Select your preferred date and timeframe to see what's open.

Venues mark special closures (holidays, maintenance) as exceptions in advance. If your booking is affected, you'll receive a notification and automatic refund. Check the venue's exception schedule for planned closures. Some venues also offer special holiday hours with adjusted pricing.

Go to My Account → My Profile to update your name, phone number, email, skill level, and notification preferences. You can also add your OTT contacts (Telegram, Zalo, Facebook, Viber) so other players can reach you.

Visit your profile page and use the password change section. You'll need to enter your current password before setting a new one.

Yes, you can request account deletion by contacting our support team via the Contact Us page. Please note that all your booking history will be permanently removed.

OpenCourt is available in 10 languages:

• 🇬🇧 English (default)
• 🇻🇳 Vietnamese (Tiếng Việt)
• 🇯🇵 Japanese (日本語)
• 🇫🇷 French (Français)
• 🇩🇪 German (Deutsch)
• 🇪🇸 Spanish (Español)
• 🇨🇳 Chinese Simplified (简体中文)
• 🇰🇷 Korean (한국어)
• 🇹🇭 Thai (ภาษาไทย)
• 🇵🇹 Portuguese (Português)

All venue names, court names, FAQs, news, and UI elements are translated.

You can switch languages using the language selector in the top navigation bar. Click on the current language flag/code and select your preferred language from the dropdown. Your choice is saved automatically and applies across all pages.

Each venue displays prices in its local currency, determined by the venue's country. For example, UK venues show GBP (£), Vietnam venues show VND (₫), and Japan venues show JPY (¥). The currency is set by the venue owner and cannot be changed by players. All transactions are processed in the venue's local currency.